Post Placement Manager – Remote

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role:

This is a permanent full-time role (38 hours per week, Monday to Friday).

As a Post Placement Manager, you will lead and support a team to deliver high-quality services that help customers sustain long-term employment outcomes. You’ll be responsible for driving performance across the Workforce Australia contract, ensuring key contractual milestones such as progress and outcome payments are achieved, while maintaining a strong focus on compliance, quality, and continuous improvement.

This role combines leadership and hands-on operational support. You will guide and mentor your team, build strong relationships with internal stakeholders and employers, and work collaboratively with site teams to maximise employment outcomes. With a strong understanding of performance frameworks and post-placement support, you’ll ensure services are tailored to individual customer needs while balancing performance targets and service delivery expectations.

If you’re someone who thrives on achieving results through people, enjoys working in a dynamic environment, and is passionate about helping others succeed in employment, this is a rewarding opportunity to make a meaningful impact.

About You:

Skills, Experience and Attributes:

• Sound knowledge of contract-related financial processing requirements, quality standards, and contractual compliance, or a willingness to develop this knowledge
• Excellent time management and organisational skills, with the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Well-developed verbal and written communication skills
• Strong interpersonal skills, with the ability to build relationships, influence, and negotiate effectively
• Ability to manage conflict and achieve positive outcomes
• Demonstrated ability to build, maintain, and strengthen professional relationships with internal stakeholders
• Previous experience in administration, customer service, financial, or compliance roles
• Previous leadership experience or the ability to lead, coach, and develop a team

Qualifications, Licences and Checks:

• Relevant qualifications in Employment Services and/or Community Services (desirable but not essential)
• Current Driver’s Licence (Class C or above)
• Working with Children Check (or willingness to obtain)
• National Police Check (or willingness to obtain)

How to Apply:

Click “Apply Now” and follow the instructions to upload the following TWO items:

• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr@best.com.au.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Emilly Page (HR Advisor): hr@best.com.au

Applications close 18 June 2026, at 11.59pm.

Apply now, don’t delay as we will be proceeding to interviews.