DSHS HCLA Nursing Facility Case Manager Supervisor - Social Service
State of WashingtonDescription
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Social Service Specialist 5 - Nursing Facility Case Manager Supervisor
Are you the kind of leader who finds purpose in making sure vulnerable people get the care they need? DSHS's Home and Community Living Administration (HCLA) is looking for a Nursing Facility Case Manager Supervisor to lead a dedicated team in South King County. In this role, you will guide a unit of social service professionals who work every day to help older adults and people with disabilities live with independence, dignity, and choice.
Your team handles the full range of long-term care case management, from assessing client needs to authorizing services to making sure those services are delivered on time and meet state standards. The people your team serves are counting on them. Your job is to make sure your staff have the direction, tools, and support they need to do that work well.
As a Nursing Facility Case Manager Supervisor, you will coach staff through complex cases, hold the unit accountable to quality and compliance standards, and build strong working relationships with Area Agencies on Aging, community partners, and other agencies. Your work keeps the unit running and the people it serves supported.
Location: The duty station for this position can either be Renton or Federal Way.
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.
Some of what you'll be doing:- Set clear expectations for staff and follow up to make sure work meets quality and service delivery standards.
- Hire, onboard, train, and evaluate team members in alignment with DSHS guidelines.
- Coach and train staff on assessment methods, case management practices, and the resources available to clients.
- Review case files to make sure services meet state and agency standards.
- Manage unit workload, assign tasks, and set schedules to keep the unit running smoothly.
- Take corrective or disciplinary action when needed, following agency policy.
- Make sure staff follow state laws, rules, and Home and Community Services policies within required time frames.
- Review electronic reports to track production and compliance, and recommend policy or process improvements.
- Explain department programs and policies to partner agencies and community organizations.
- Coordinate with local Area Agencies on Aging to make sure clients get the right services.
- Enter and review data using systems including CARE, ACES, Provider One, Excel, Word, Intake, Barcode, and Stat Tracker.
- Lead regular unit meetings and staff trainings.
- Travel to local, regional, and statewide meetings as needed.
- One year of experience as a Social Service Specialist 4.
OR - Two years of experience as a Social Service Specialist 3.
OR - Four years of experience as a Social Service Specialist 2.
OR - A master’s degree** in social services, human services, behavioral sciences, criminal justice, or a related field AND one year of paid social service experience* equivalent to a Social Service Specialist 3.
OR - A bachelor’s degree in social services, human services, behavioral sciences, criminal justice, or a related field AND five years of paid social service experience* performing functions equivalent to a Social Service Specialist 2.
OR - A combination of higher education ( in social services, human services, behavioral sciences, criminal justice, or a related field) and paid social service experience* totaling at least nine years.
**NOTE: A two year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.Additional knowledge, skills, and abilities we are looking for:
- Supervision: Guides and evaluates a team of social service staff, providing clear direction, honest feedback, and consistent follow-through on performance expectations.
- Organization: Manages competing priorities, delegates tasks across the unit, and keeps work moving forward to meet deadlines.
- Judgment and conflict resolution: Assesses complex or urgent situations independently and knows when to bring in the right people to prevent harm or reduce risk.
- Communication: Writes clear, professional correspondence and speaks effectively with clients, staff, partners, and the public.
- Medical knowledge: Understands medical terms related to aging and long-term care and applies that knowledge to support sound case decisions.
- Technology: Uses Microsoft Office programs and DSHS databases and software such as CARE, ACES, and Provider One to manage information and track work.
- Collaboration: Builds positive working relationships with community partners, outside agencies, and internal teams to connect clients to the services they need.
- Cultural awareness: Understands and respects the diverse backgrounds, values, and life experiences of clients and staff, and adapts communication and approach to reflect that understanding.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please reach out to DSHS Recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number 02901. Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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