FCM - Team Leader (Virginia Team) - Remote, USA
Flight CentreFCM Team Leader
About the Opportunity
As a Team Leader on the Virginia Team with FCM Travel, you’ll step into a role that’s as rewarding as it is dynamic. This is more than just a leadership position – it’s your chance to cultivate a thriving team, inspire growth, and deliver exceptional service to our clients.
In this role, you’ll be at the heart of our operations, combining strategic vision with hands-on collaboration. You’ll support and elevate your team, foster client relationships, and champion innovation to achieve outstanding results. Through mentoring your team, addressing challenges, and elevating the customer experience, your leadership will play a pivotal role in shaping the future of corporate travel.
To learn more about FCM please click HERE
Key Responsibilities
- Lead with purpose by setting clear goals, fostering a shared vision, and maintaining high team morale.
- Be a trusted resource by solving problems, answering questions, and mentoring team members to support their growth.
- Drive results by achieving financial targets and KPIs while delivering a seamless client experience.
- Inspire and develop future leaders through coaching and creating career advancement opportunities.
- Build strong relationships with clients, vendors, and internal partners to ensure trust and satisfaction.
- Optimize performance by analyzing trends, implementing improvements, and driving continuous success.
- Lead by example by actively assisting with calls, emails, and client resolutions.
- Embrace change by driving innovation and fostering adaptability in a dynamic environment.
- Cultivate a positive culture that encourages collaboration, creativity, and team engagement.
Experience & Qualifications
- 2+ years of demonstrated leadership experience in a professional setting
- 2+ years recent of experience in Corporate Travel required
- 2+ years recent of knowledge and experience using Sabre required
- Proven track record in sales, corporate travel, or related fields.
- Exceptional organizational abilities and strong business acumen.
- Outstanding communication skills with a knack for problem-solving.
- Knowledge of corporate travel systems, policies, and procedures.
- Confidence to manage change and inspire adaptability.
- A collaborative, team-first mindset with strong coaching skills.
- Drive, determination, and a passion for success.
- Ability to create an engaging and motivating team environment.
- 100% belief in and commitment to FCM systems and philosophies.
- Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – Remote, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com
For this position, we anticipate offering an annual salary of $85,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $85,000 - $104,000. The annual salary range listed represents the total compensation package, excluding benefits.
For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)