Director, Client Services (US | Remote)
NteractiveAbout Nteractive
At Nteractive, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.
We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.
Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.
What you'll be doing
As Director of Client Services, you will be the executive lead for one of Nteractive’s confidential flagship accounts, driving strategic growth, exceptional service delivery, and long-term partnership success.
You will act as the primary client owner and trusted advisor to senior stakeholders, leading internal teams to deliver outstanding programs while maximizing account profitability and identifying new growth opportunities.
This is a senior leadership role for a commercially minded, client-focused professional who thrives in fast-paced, global environments.
Serve as the executive lead and primary point of contact for the confidential account
Build deep, trusted relationships with senior client stakeholders
Ensure flawless execution of projects, events, and global programs
Lead and inspire embedded Nteractive teams within the account
Set strategic direction to drive long-term growth and impact
Align Nteractive and client organizational structures for scalability
Identify and lead new growth and advisory opportunities
Own account financial performance, budgets, and profitability
Partner with the CCO and Global Head of Client Services on financial targets
Mentor and develop high-performing teams
Collaborate with executive leadership and cross-functional teams
Represent Nteractive on-site at major client events
Lead client feedback and continuous improvement initiatives
Support high-profile pitches and RFPs
Act as the voice of the client at executive level
Network within the industry to build future talent pipelines
Ensure strong governance and operational excellence
What you will bring
A strong growth mindset and proactive leadership approach
Excellent relationship-building and interpersonal skills
Proven ability to lead, manage, and inspire teams
Highly organized with strong attention to detail
Ability to manage multiple complex projects simultaneously
Confident, persuasive written and verbal communication skills
Collaborative, solutions-focused mindset
Passion for delivering exceptional client service
Skills & Experience
Senior-level project and account management experience
Proven success managing complex, multi-project programs
Outstanding client service and stakeholder management skills
Strong diplomacy and negotiation capabilities
Excellent financial and commercial acumen
Experience with contract management
Advanced Excel and strong general ICT skills
Background in large-scale events, conferences, or experiential programs preferred
Why you'll love working here
Lead a flagship global account with real influence and impact
Work with high-profile international clients
Join a collaborative, ambitious leadership team
Shape strategy and growth at executive level
Enjoy autonomy, trust, and career progression
Be part of a people-first, high-performance culture
Benefits
- PTO – 20 days plus public holidays
- Summer Hours
- 401k – access to fund for employer contributions
- Health Care – employee cover 100%, dependent cover 25%
- Dental & Vision – 50% cover
- Life Insurance
- Health Advocacy Program
- Wellbeing & Inclusion Initiatives including access to an EAP
- Family Leave & Adoption Assistance
- Rewards & Recognition incentives
- Volunteering Day
- Cell & Wi-Fi allowance
- Generous Talent Referral Scheme
- Time Off in Lieu
Other Requirements
- Quiet home working environment with reliable broadband (minimum 25MB download / 2MB upload)
- Willingness to travel internationally throughout the year
Compensation is determined on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members that are similarly situated.
For further details contact careers@nteractive.com.
About us
We are Experience Architects with an ambition to cultivate client trust and brand value.
We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.
We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.