For almost 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.
Pay: $70,000 - 80,000/yr
Schedule: Monday - Friday / 8:00am - 5:00pm
Remote- 60% travel
This position is responsible for providing consultative and proactive account management for an assigned group of Sentinel Customers through information analysis, tactical planning, and direct customer engagement. Under minimal supervision, the Regional Account Manager will be responsible for completing tasks and duties designed to meet overall growth, retention goals, and objectives. Proven success in relationship development and teambuilding is critical. Will apply seasoned judgment and industry experience to recognize and pursue business opportunities. Exhibits strong project management, leadership, and organizational skills. Requires a thorough understanding of the Customer’s expectations of their partnership with Sentinel while initiating process improvements to serve the Customer better. Work effectively with various internal functional areas that support our customers to maintain best-in-class service. Represent Sentinel at face-to-face Customer meetings as appropriate and/or according to call frequency criteria. Provide input to technology and service delivery areas as appropriate to ensure competitive products and services. Successfully maintain an understanding of the electronic monitoring environment, integrating legislative, economic, and business trends.
Essential Functions / Job Expectations:
Essential Duty #1 – Percent: 35
Provide consultative and proactive account management for an assigned group of Sentinel Customers through information analysis, tactical planning, and direct Customer engagement. Maintain a working knowledge of customers' contractual agreements, key contacts, program policies, and procedures. Have a thorough understanding of the Customer’s expectations of their partnership with Sentinel while initiating process improvements to serve the Customer better. Work effectively with various internal functional areas that support our customers to maintain best-in-class customer service.
Essential Duty # 2 - Percent: 30
Work collaboratively in retaining and growing revenue through formal presentations, onsite meetings and/or teleconference calls with Customers to ensure that their current needs are being met and introduce value-added approved services and products. Apply seasoned judgment and industry experience to recognize and pursue business opportunities. Prepare and implement a strategic plan for all accounts. This includes documentation of all customer contacts and visits in real time inside the Company CRM as well as documentation via follow-up Trip Reports. KPI’s for this role must be met.
Essential Duty # 3 - Percent: 20
Coordinate with internal departments to complete training and implementation, and other functions as needed. Coordinate and carry out formal program reviews and required reports as called out in the contracts for an assigned group of Sentinel Customers.
Essential Duty # 4 - Percent: 15
Monitor and manage cost factors related to the provision of electronic monitoring services for an assigned group of Sentinel clients. This includes but is not necessarily limited to management and control of costs for travel and travel-related expenses, client use of consumables, equipment inventory levels and accounts receivable. Assist in the hiring, development and management of field staff required for an assigned group of Sentinel accounts.
· Thorough knowledge of the electronic monitoring industry and Sentinel products. Proven Account Management skills. Outstanding communication skills and exceptional customer focus skills to effectively influence others from an internal and external perspective are imperative. Must be available to travel approximately 60%. Must have MS Office experience MS Word, Excel, PowerPoint, and Outlook experience. Ability to deliver organized, polished presentations. Ability to work from home home-based office if needed with minimal supervision. Experience with Salesforce or other customer relationship management applications preferred.
Requirements
· Exhibit the following characteristics: good attendance, personal initiative, team support, and working relationships with employees and with other departments throughout the company. Successfully maintain an understanding of the electronic monitoring environment integrating legislative, economic, and business trends.
· Ability to prioritize and multitask multiple projects and deadlines for high-profile, strategic accounts. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
· Bachelor’s degree in business or related field or equivalent experience. Complex client service experience preferred.
Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.