Behavioral Health Administrative Scheduler

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:
Callen-Lorde is seeking a dedicated Behavioral Health Administrative Scheduler to support our Behavioral Health department. This position plays a vital role in facilitating patient access to behavioral health services while ensuring compliance with New York State’s Article 28 and 31 mental health regulations. As a key administrative support, the Scheduler will assist clinicians and managers in scheduling, patient tracking, and regulatory compliance

Key Responsibilities:

Scheduling & Patient Coordination

• Assist the Behavioral Health Operations team with scheduling activities, including creating and updating templates for psychiatry and behavioral health services.
• Manage waitlists, track patient admission requests, and conduct follow-ups post-admission.
• Ensure timely access to care by collaborating with Behavioral Health Administration, Patient Administrative Services, and Patient Care Associates.
• Expedite services for high-risk patients or those transitioning from higher levels of care.
• Oversee warm handoffs and coordinate care between medical and behavioral health teams, including conducting assessments.

Administrative & Compliance Support

• Verify insurance for new and returning patients and connect eligible individuals with Medicaid facilitators.
• Generate, prepare, and distribute administrative reports related to waitlists, scheduling, and rescheduling.
• Support department audits conducted by accrediting bodies.

Work Schedule

Callen-Lorde’s Behavioral Health Clinic is open Monday through Friday. This is a full-time position with normal business hours. Occasional evening and weekend hours may be required.  

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Education & Experience

• Master’s degree in Social Work and NYS licensure – LMSW or LCSW required
• At least one year of experience in a health/behavioral health or social services setting preferred.
• Experience in behavioral health outpatient settings, such as Article 28 DOH, Article 31 OMH, or Article 32 OASAS clinics.
• Prior administrative support experience in an OMH clinic setting.
• Proficiency with Microsoft Excel and Electronic Health Record (EHR) systems.
• Experience working with diverse populations.
• Knowledge of health and mental health issues affecting LGBTQ+ individuals and those living with HIV.

Skills & Characteristics

• Strong interpersonal, written, and oral communication skills.
• High attention to detail and ability to manage multiple tasks efficiently.
• Experience with electronic medical records (EMR) and related technologies.
• Bilingual (Spanish/English) preferred.
• Commitment to the mission of Callen-Lorde.