Social & Community Manager

About SAMY

SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

Mission

Manage day-to-day social media activity with a strong focus on community engagement and real-time conversations.

It requires a deep understanding of online audience behavior and the ability to translate it into relevant and authentic content. A strong connection to digital culture and experience engaging with diverse communities, including LGBTQ+ audiences, is essential to ensure respectful and effective communication.

Job Functions

• Manage the day-to-day social media presence.

• Plan and update the content calendar.

• Create and publish brand-aligned content.

• Monitor relevant trends and conversations.

• Engage with the audience (comments and messages).

• Identify real-time engagement opportunities.

• Escalate sensitive topics with sound judgment.

• Collaborate with internal teams (creative, strategy, media).

• Support paid media amplification.

• Analyze performance and optimize the strategy.

Skills Requirements

• 2+ years of experience in social media management and/or community management

• Previous experience working in agencies or fast-paced environments

• Strong writing skills and ability to adapt tone depending on context, audience, and platform

• Deep understanding of internet culture, platform behaviors, and online communities

• Experience managing conversations in real time, including sensitive or high-context topics
  Ability to identify trends early and act quickly without losing brand consistency
  Strong attention to detail and ability to manage multiple workstreams

Cultural Fit

• Beyond experience, we look for people who truly connect with the way we work

• We are kind and direct, communicating clearly, honestly, and respectfully.

• We collaborate without silos or egos, valuing collective success and recognizing that every idea counts.

• We give feedback that helps others grow, learning from each other and celebrating progress.

• We take pride in our work, paying attention to detail and committing to excellence.

• And we take ownership of what we build, showing initiative, responsibility, and delivering real results.

• We thrive with people who are kind, collaborative, driven by excellence, and committed to making an impact. If this sounds like you, you’ll thrive at SAMY.

Diversity and Inclusion

At SAMY, we believe in real diversity: teams where each person contributes from their uniqueness. We are committed to creating an inclusive, accessible, and barrier-free environment where every voice matters.

We welcome applicants of all abilities and backgrounds. If you need any adjustments during the recruitment process or in your daily work, please let us know. We want you to thrive on an equal footing.

Benefits:

• Flexible schedule and hybrid work options that help you balance your time and work in a way that fits your life.

• A geographic mobility plan that gives you the chance to explore new opportunities and work from different SAMY locations around the world.

• Celebrate your birthday with a day off, and take time to enjoy December 24th and 31st as company holidays to relax, recharge, and enjoy what matters most.

• Global social and environmental activities that allow you to take part in initiatives that create a positive impact under the OWN THE IMPACT framework, connecting with colleagues from around the world and contributing to projects that make a difference.

• Soft Return lets you transition back to work at your own pace, celebrate new family members with a Welcome SAMY Baby gift, connect with fellow working parents, and get expert coaching for first-time parents.

• Mirror Club is our mentoring program designed to accelerate the careers of talented women by connecting them with experienced mentors.

• Global Referral Program that lets you refer clients, projects, or teammates, helping SAMY grow stronger while earning rewards for your contributions.

• Location: Mexico City

• Remote Work