Senior Associate/Manager - Clinical Sys Mgmt/ Emerging Tech Ops

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Clinical Trial Foundations (CTF), as part of Clinical Design, Delivery and Analytics (CDDA), delivers innovative and reliable systems, processes, and information to enable clinical development and speed medicines to patients.  The Clinical Systems Management/Emerging Technology Operations role will support systems used in the management of clinical trials. The role will be based in the Global Business Solutions (GBS) center in Cork, with daily functional interactions with the wider team in the US. Working closely with colleagues in CDDA, Information & Digital Solutions (IDS), and other components of the R&D organization, the Clinical Systems Management/Emerging Technology Operations role will help deliver the operational, compliance, and quality status of prioritized CDDA business system support. This role will also assist with functional area business and IDS processes related to the development and lifecycle management of these systems, and/or digital technologies including data information & migration services.

Primary Responsibilities

• Maintain and grow a strong working knowledge of the various systems/digital health technologies used across CDDA in clinical trials.
• Use expertise in business process understanding, development, and support to manage CDDA business systems and digital health technology operational delivery and plan tracking. 
• Provide technical knowledge and help with the coordination of all CDDA business system/digital health technology support, maintenance, and deployment activities.
• Provide as needed support for the timely installation of new releases and patches by providing technical expertise, associated training, and business process development.
• Resolve system issues quickly to ensure continued access; apply root cause analysis as needed. 
• Identify system risks and issues and raise concerns appropriately and/or build solutions for sustainability
• Apply knowledge and experience to continuously improve functionality and efficiency. 
• Partner across functions, geographies and vendor staff as needed.
• Understand and respond to customer feedback on systems.
• Manage user access to relevant systems ensuring that users have met the access requirements
• Support system testing as needed.
• Support internal audits and external inspections as needed.
• Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc.
• Complete data movement activities and associated quality checks.
• Develop and maintain metrics as needed.

Minimum Qualification Requirements

• Bachelor’s degree in Computer Science or IT, preferred.
• Applied experience in medical, quality, clinical drug development, or clinical information flow, preferred.
• Minimum of 5 or more year experience in the pharmaceutical industry or clinical background.

Other Information/Additional Preferences

• Advanced degree in relevant field.
• Experience in clinical development data systems as well as current and evolving technologies to support clinical development.
• Knowledge and/or experience in project management of data migration and reporting
• Good interpersonal and leadership skills.
• Excellent oral and written communication skills.
• Demonstrated strength in logical thought, problem solving ability and critical thinking.
• Ability and experience in building consensus and resolving conflict to drive progress.
• Flexibility in approach and/or high learning agility.
• Ability to adjust to unexpected business opportunities while also being a catalyst for positive change.
• Knowledge of regulatory and quality requirements governing clinical data development
• Exceptional customer focus.
• Strong collaboration and teamwork skills.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly