Revenue Agent 2 (in-training) - Kent - Mainstream
State of WashingtonDescription
- The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 1 (RA1) in-training to a Revenue Agent 2 (RA2) vacancy in Kent, WA.
The hiring manager may start screening applicants as early as July 28, 2025 and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
During the first few months, you will receive hands on training in the office although telework may also be available. The details will be worked out between you and your supervisor.
The salary listed for this position does not include the 5% premium pay for positions based in King County.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified. Duties
- If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2:
- Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
- Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
- Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
- Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
- Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills. The ideal candidate will possess a combination of knowledge, skills, and abilities below:
Communication Skills (Written & Verbal)
Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation)
Analyze data and assess a customer’s ability to resolve outstanding debts.
Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
Research and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations
Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills
Use interviewing techniques to gather information from customers. Formulate and ask direct, focused, and logically ordered questions.
Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
Attention to Detail
Review financial records and identify assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently and handling interruptions appropriately.
Interpersonal Skills
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
- Complete the online application in detail, as it will be used as your initial resume.
- Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position.
- If you have foreign education credentials, please include the evaluation of U.S. equivalency.
Incomplete applications or applications received without these materials may be disqualified.
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, and behaviors that align with the culture of DOR.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.Supplemental Information
- To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrate the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.