Global Delivery Manager Education

Global Delivery Manager Education

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

HPE Education Services delivers technical training to HPE customers, partners, and internal teams. We are seeking an experienced and dynamic Senior Worldwide Education Services Delivery Manager to join our team, reporting directly to the WW Education Services Director. This role is key to ensuring a seamless end-to-end customer experience and driving internal efficiency. It oversees the smooth execution of our high-volume, global business, supporting and managing training delivery for more than 25,000 learners annually.

This position entails leading a globally dispersed and highly motivated team to deliver top-notch training services to our diverse customer base. Key responsibilities include supervising regional and solution-specific delivery managers, managing a network of education delivery partners, and fostering engagement with executive stakeholders. The primary objective is to drive customer success by delivering high-quality services that are both industry-leading and cost-efficient.

Responsibilities include but are not limited to strategic transformation and execution of our Delivery function on a global scale; implementation, global standardization, and governance of delivery processes and resources; and working closely with our Portfolio team to ensure delivery readiness.  This role includes but is not limited to the following key activities:

• Integrate, lead, manage, design and continuously develop a best in class Global Delivery organization aligned with HPE Educations’ strategic shift and transformation plans.
• Act as single point of accountability for the delivery of high quality, efficiently centralized & resourced, instructor-led training experiences globally
• Ensure quality of training service delivery and supporting delivery processes
• Ensure a globally consistent customer training experience
• Ensure availability of effective and high-quality instructor resources & partnerships
• Lead the selection and operational management of external delivery vendors
• Lead centralized delivery operations & resource management teams globally
• Ensure close collaboration with Portfolio to continuously improve training content, delivery methods and readiness through customer / instructor feedback
• Manage delivery costs within defined budget constraints
• Drive customer consumption of Learning Credits through efficient and close collaboration with the Geos
• Manage training registration and delivery process design
• Collaborate closely with different internal and external stakeholders (Portfolio, Geo, IDC)   

Knowledge and Skills:

• Ability to manage effectively multiple demanding and critical projects in a fast-paced environment, ensuring that results and deadlines are achieved without damaging morale.
• Strong balance of strategic and tactical skills with high level of intellectual agility and capacity for original thought.
• Ability to drive innovation and create a multi stakeholder environment that supports a best-in-class delivery to achieve new ideas and initiatives.
• Enthusiastic, high-energy, and motivational leader who is visibly passionate, committed to excellence, and capable of inspiring and galvanizing an organization.
• Ability to demonstrate and foster a sense of urgency, commitment and accountability while making sound decisions and achieving goals.
• Unquestionable integrity, ethical and moral character.
• Ability to create loyalty, trust and to inspire a diverse workforce to effectively care for customers and meet current and future organizational needs.
• Ability to deal effectively with ambiguity, change and adapt appropriately to a range of situations.

What You’ll Need:

• Minimum of 5 years’ senior experience within a delivery organization in services industry.
• Strong commitment to customer satisfaction and instilling values within an organization.
• History of developing and implementing new ideas and approaches in delivery to ensure cost effectiveness and quality.
• Analytical ability to measure effectiveness by defining operational measures for the organization, creating systems for tracking measures and communicating effectively to executive team.
• Demonstrated success managing large, complex projects as well as matrix organizations.
• Established leadership experience and ability to lead others to consensus.
• Strong ability to understand and translate delivery goals into actionable and measurable initiatives.
• Excellent written and verbal communication skills.
• Proven ability to present complex ideas in an accessible and engaging way.
• Exceptional organizational, analytical, and problem-solving skills.
   

Metrics:

• Delivery quality & NPS
• Registration data integrity
• Resource utilization
• Learning Credit consumption
• Delivery Cost vs Budget
• Course Cancellation Rate
• Team VoW scores

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Services

Job Level:

Manager_2

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $130,500.00 - $300,000.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.