DSHS OOS Industrial Insurance Consultant

DSHS OOS Industrial Insurance Consultant (Program Specialist 4)

The Department of Social and Health Services (DSHS) and the Enterprise Risk Management Office (ERMO) are seeking an exceptional, dynamic and highly capable team player who is ready to hit the ground running.

Your technical knowledge and skills working with Industrial Insurance claims will be key to your success. Additional traits that will ensure your success will be your ability to be adaptable, dependable, and your ability to apply critical thinking and deductive reasoning.  

As an Industrial Insurance Consultant, you'll work in collaboration with the Department of Labor and Industries, medical providers, the Board of Industrial Insurance Appeals, and all DSHS administrations and programs to address and resolve industrial injury claim-related issues.

• Serve as the department’s designee on industrial insurance claims, ensuring compliance with laws, policies, and collective bargaining agreements.
• Manage a caseload of approximately 100 workers’ compensation claims, including intake, adjudication, monitoring, and timely resolution.
• Review and determine eligibility for assault benefits, participate in settlement negotiations, and contribute to program improvement initiatives.
• Coordinate return-to-work efforts by collaborating with employees, supervisors, medical providers, vocational counselors, and L&I.
• Provide training, consultation, and guidance to managers and supervisors on injury claims and transitional return-to-work policies.
• Develop job analyses and light duty job descriptions.

Skills we want in our new teammate:

Interpersonal & Communication

• Skilled communicator, able to adapt messaging effectively across all organizational levels.
• Team player who gets along well with others and contributes to a positive work environment.
• Able to give and receive constructive feedback in a way that fosters trust and growth.
• Open-minded, coachable, and comfortable asking questions.
• Has a personality that fits our team—authentic, loyal, and enthusiastic.

Operational & Organizational

• Proven success working with accuracy and speed in high-volume, fast-paced environments.
• Highly organized, with the ability to prioritize competing deadlines and manage multiple tasks.
• Demonstrates good attention to detail and strong caseload management strategies.
• Has good follow-through and consistently meets commitments.

Learning & Adaptability

• Quick to adapt to changing priorities, environments, and procedures.
• Demonstrated resilience and perseverance when mastering new or complex subject matter.

Professional Disposition

• Positive and solutions-focused, even under pressure or in challenging situations.
• Provides excellent customer service with empathy.
• Maintains a professional demeanor and a “can-do” attitude.
• Reliable, hard-working, ambitious, dedicated, and vested in the success of the team.

Who Should Apply?

Bachelor's degree

And

Demonstrated experience in insurance claim management such as industrial, commercial, medical, and private insurance services, etc.

Note: Certification as a Certified Rehabilitation Counselor or Certified Disability Management Specialist or the ability to obtain one once employed.

To Apply:

• Completed Application.
• Resume.
• Cover Letter.
• Minimum of three professional references.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? 
Please reach out to DSHS Recruiter Vincent Hamilton at vincent.hamilton@dshs.wa.gov and reference job number #07674.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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