DSHS HCLA Social and Health Program Consultant 4

DSHS HCLA – Social and Health Program Consultant 4
Location: Statewide

Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund (WCF) is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long-term services and supports social insurance program. 
 
 DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. The innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference.  
 
We are hiring multiple Social and Health Program Consultant 4 to help support the statewide implementation and ongoing operations of the WA Cares Fund Benefits and Customer Care (BCC) team. This position provides support, consultation, interpretation, training, and technology assistance to all supervisors and staff. This position coordinates, develops and documents WA Cares Fund procedures, quality assurance monitoring activities, and training activities. This position has significant input and responsibility for long range program planning and goal setting. The incumbent acts as a liaison between the BCC, regional and headquarters staff, and/or cross-agency partners, and represents the BCC on statewide committees providing consultation, training, planning and coordination, and policy input. This position requires exceptional amounts of development time to ensure the BCC is complying with department expectations, quality assurance, and policies related to implementation and ongoing management of the WA Cares Fund. This position works with providers and advocates in the community to educate and improve access and service delivery to clients.
 
Some of what you'll do:

• Coordinate, update, facilitate, and provide training and consultation to BCC staff at all levels on a regular basis to ensure compliance with program requirements, WAC’s, RCW’s, policies, procedures, etc.
• Provide training and technical support to new and existing line staff, supervisors, and managers including but not limited to Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), Assessment tool, Provider One, and Knowledge and Policy manuals.
• Develop and maintain WA Cares Fund procedures, workflows, job aids, and other materials.
• Update training plans for new staff and monitor training progress. Coordinate, facilitate, and conduct group and one-on-one trainings and meetings.
• Conduct ongoing reviews of worker’s case records. Review records to monitor for complete case records, and effective documentation of case activity.
• Disseminate information to staff and inform of current policy and procedures, WAC changes, and other changes that affect the program.
• Compile statistics and data and provide reports in Excel, Word, SharePoint, CRM and other formats as requested by supervisor or administrator, Develop and maintain performance tracking tools, internal QA tools, etc. within current, and new systems as needed.
• Conduct ongoing quality assurance reviews and develop local monitoring activities for the BCC, identifying deficiencies and training needs/issues. Determine methods to improve quality and content of case records.

• Knowledge of social and health services program administration and statewide program implementation, including familiarity with the WA Cares Fund.
• Experience with program development, quality assurance, monitoring, and continuous improvement in complex service delivery systems.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to interpret statutes, policies, rules, and complex program requirements.
• Ability to collaborate and influence across agencies and partners, including executive leadership, contractors, and community organizations.
• Advanced written and verbal communication skills, including developing reports, statewide guidance, training materials, and presentations.
• Experience using data analysis, performance monitoring tools, and enterprise systems to evaluate program performance and identify improvement opportunities.
• Ability to manage competing priorities, exercise sound judgment, resolve conflicts, and work effectively in a fast-paced and evolving environment, including statewide travel as needed.

• One year of experience as a Social and Health Program Consultant 3 or equivalent.
  OR
• Two years of experience as a Social and Health Program Consultant 2 or equivalent.
  OR
• A Master’s degree in social work, health or social science, public administration, or a related field AND four (4) years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
  OR
• A Bachelor’s degree in social work, health or social science, public administration, or a related field AND five (5) years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
  OR
• A combination of education and professional experience totaling at least nine (9) years.

• Work schedule: 8:00 AM - 5:00 PM, Monday through Friday
  
  

• Along with your application, please include:
• An updated resume
• Three professional references with contact information
  
  

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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