Digital Banking Relations Manager

About RockWallet

Rock Solid. Rock Confident.

RockWallet is a financial technology company made up of people who think differently about how digital assets can be managed, accessed, and used.

At RockWallet, our vision is for anyone to be able to access and thrive in the digital economy. It’s our mission to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self-custodial, multicurrency wallet puts you in charge of your digital assets. RockWallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place, on your mobile. RockWallet is registered with FinCEN as a Money Service Business. Find out more here at www.rockwallet.com.

Want to join us? We’re expanding our team globally, looking for the right people to help us explore further.

We’re seeking a highly motivated Digital Banking Relations Manager to join our growing global team. The Digital Banking Relationship Manager will be an experienced professional who will develop and leverage strong relationships with RockWallet’s institutional banking and fiat payment partners.

This role is remote with a preference for applicants based in the United States and in the Eastern Time Zone (ET).

About the Role

The Digital Banking Relations Manager will serve as the primary point of contact between our product platforms and our institutional banking and fiat payment partners. This is a strategic, external-facing role responsible for maintaining trusted relationships with commercial financial institutions, the development of new financial institution relationships, navigating regulatory requirements, and ensuring seamless fiat on/off-ramp connectivity.

Reporting to the VP of Payments, the Digital Banking Relations Manager will be responsible for the following:

Key Responsibilities

• Lead the onboarding process from beginning to end
• Find, evaluate and onboard new financial partners, including conducting due diligence, documentation, and compliance coordination
• Build and manage relationships with banks, payment processors, custodians, and fiat infrastructure providers across multiple regions
• Serve as the main liaison for day-to-day coordination, issue resolution, and reporting between the company and its institutional banking partners
• Collaborate with internal teams (compliance, legal, finance, operations) to ensure banking requirements are met and integrated
• Monitor and track project progress, ensuring adherence to timelines and milestones
• Monitor bank partner performance (SLAs, service levels, etc.) and resolve operational or risk-related escalations
• Track and interpret regulatory updates and assist in shaping policy responses
• Maintain a strong understanding of both fiat and digital currency infrastructure, including stablecoins, KYC/AML frameworks, and global fiat rails
• Support cross-border fiat liquidity and treasury operations from a digital banking relationship perspective
• Staying up to date on industry trends and best practices. Identifying and pursuing new business opportunities

Qualifications

• 5+ years of experience in U.S. banking, treasury, crypto operations, or fintech partnerships
• 3+ years of experience in client onboarding with financial institutions
• Prior experience working with or inside financial institutions or a high-risk industry, ideally in correspondent banking or fintech client onboarding
• Project management experience is an asset
• Strong understanding of AML/KYC, payments compliance, and fiat-crypto risk frameworks
• Having a strong understanding of various commercial banking products in the US
• Familiarity with wallets, stablecoins, crypto exchanges, and DeFi
• Excellent interpersonal skills and the ability to communicate clearly across technical, operational, and executive audiences
• Comfortable working in a fast-paced, global remote, cross-functional startup or growth-stage environment
• Bachelor’s degree in finance, Business, Economics, or related field; MBA or relevant certifications a plus

Benefits

• Work from home
• Benefits
• A competitive salary
• Diverse and dynamic work environment
• Work-life balance and support for career development

How to Apply: Please submit your resume in our preferred file – .PDF not in .DOC. Thank you.

We thank all interested applicants; however, only those under consideration will be contacted.

RockWallet, LLC is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.