This is a remote position.
Our client is looking for a part-time Customer Service Representative to support their vibrant ecommerce team in maintaining exceptional customer experiences. Operating in the sustainable superfoods industry, this purpose-driven company has seen notable growth over the past few years, becoming a respected voice in ethical and regenerative commerce. This is a 100% remote role that involves engaging with customers via email and chat, managing orders and refunds, and ensuring every interaction reflects their joyful, inclusive, and proactive culture.
Provide exceptional customer support via email and live chat, ensuring timely, clear, and professional communication
Manage customer orders, returns, and refunds across Shopify, DTC, and Amazon platforms.
Maintain and update the online FAQ to address recurring customer questions.
Monitor and report inventory levels and discrepancies on Shopify and Amazon.
Track and manage online reviews and brand reputation, including moderating comments on Meta and Amazon.
Collaborate with internal teams to resolve customer issues efficiently.
Oversee order shipments and fulfillment across platforms like Mable and Faire.
Prepare and present sales forecasts and performance reports to management.
Handle sample requests and create shipping labels for miscellaneous orders.
Prospect and onboard new wholesale accounts through platforms like Faire and Mable.
Fluent in English with excellent written grammar and communication skills
Ability to work independently, stay organized, and manage multiple customer queries
Comfortable using Google Workspace and navigating Chromebooks
Availability to work part-time, with a consistent schedule
Prior experience in ecommerce customer service is preferred
Familiarity with Shopify, Amazon, and similar ecommerce platforms
A friendly, patient, and solution-oriented demeanor
LGBTQ+ inclusive mindset and team spirit
Strong attention to detail and proactive problem-solving ability
Part-time position
100% remote — work from anywhere
Flexible hours with consistent scheduling
Competitive compensation in USD, depending on experience and skills
Work with a purpose-driven, socially responsible company