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Customer Service Representative

WOW Remote Teams
Part-time
Remote

This is a remote position.

Our client is looking for a part-time Customer Service Representative to support their vibrant ecommerce team in maintaining exceptional customer experiences. Operating in the sustainable superfoods industry, this purpose-driven company has seen notable growth over the past few years, becoming a respected voice in ethical and regenerative commerce. This is a 100% remote role that involves engaging with customers via email and chat, managing orders and refunds, and ensuring every interaction reflects their joyful, inclusive, and proactive culture.

Responsibilities

  • Provide exceptional customer support via email and live chat, ensuring timely, clear, and professional communication

  • Manage customer orders, returns, and refunds across Shopify, DTC, and Amazon platforms.

  • Maintain and update the online FAQ to address recurring customer questions.

  • Monitor and report inventory levels and discrepancies on Shopify and Amazon.

  • Track and manage online reviews and brand reputation, including moderating comments on Meta and Amazon.

  • Collaborate with internal teams to resolve customer issues efficiently.

  • Oversee order shipments and fulfillment across platforms like Mable and Faire.

  • Prepare and present sales forecasts and performance reports to management.

  • Handle sample requests and create shipping labels for miscellaneous orders.

  • Prospect and onboard new wholesale accounts through platforms like Faire and Mable.



Requirements


  • Fluent in English with excellent written grammar and communication skills

  • Ability to work independently, stay organized, and manage multiple customer queries

  • Comfortable using Google Workspace and navigating Chromebooks

  • Availability to work part-time, with a consistent schedule

Qualifications

  • Prior experience in ecommerce customer service is preferred

  • Familiarity with Shopify, Amazon, and similar ecommerce platforms

  • A friendly, patient, and solution-oriented demeanor

  • LGBTQ+ inclusive mindset and team spirit

  • Strong attention to detail and proactive problem-solving ability



Benefits


  • Part-time position

  • 100% remote — work from anywhere

  • Flexible hours with consistent scheduling

  • Competitive compensation in USD, depending on experience and skills

  • Work with a purpose-driven, socially responsible company