Customer Service Representative

This is a remote position.

Our client is looking for a part-time Customer Service Representative to support their vibrant ecommerce team in maintaining exceptional customer experiences. Operating in the sustainable superfoods industry, this purpose-driven company has seen notable growth over the past few years, becoming a respected voice in ethical and regenerative commerce. This is a 100% remote role that involves engaging with customers via email and chat, managing orders and refunds, and ensuring every interaction reflects their joyful, inclusive, and proactive culture.

Responsibilities

• Provide exceptional customer support via email and live chat, ensuring timely, clear, and professional communication
  

• Manage customer orders, returns, and refunds across Shopify, DTC, and Amazon platforms.
  

• Maintain and update the online FAQ to address recurring customer questions.
  

• Monitor and report inventory levels and discrepancies on Shopify and Amazon.
  

• Track and manage online reviews and brand reputation, including moderating comments on Meta and Amazon.
  

• Collaborate with internal teams to resolve customer issues efficiently.
  

• Oversee order shipments and fulfillment across platforms like Mable and Faire.
  

• Prepare and present sales forecasts and performance reports to management.
  

• Handle sample requests and create shipping labels for miscellaneous orders.
  

• Prospect and onboard new wholesale accounts through platforms like Faire and Mable.
  

Requirements

• Fluent in English with excellent written grammar and communication skills
  

• Ability to work independently, stay organized, and manage multiple customer queries
  

• Comfortable using Google Workspace and navigating Chromebooks
  

• Availability to work part-time, with a consistent schedule
  

Qualifications

• Prior experience in ecommerce customer service is preferred
  

• Familiarity with Shopify, Amazon, and similar ecommerce platforms
  

• A friendly, patient, and solution-oriented demeanor
  

• LGBTQ+ inclusive mindset and team spirit
  

• Strong attention to detail and proactive problem-solving ability
  

Benefits

• Part-time position
  

• 100% remote — work from anywhere
  

• Flexible hours with consistent scheduling
  

• Competitive compensation in USD, depending on experience and skills
  

• Work with a purpose-driven, socially responsible company