Assistant Venue Manager - TWR

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

The Waiting Room, is seeking an experienced Assistant Venue Manager to support the leadership of this iconic venue and uphold its Forbes 5‑star service standards. This is a rare opportunity to step into a senior frontline leadership role within one of Perth’s most recognised hospitality destinations.

As Assistant Venue Manager, you’ll play a key role in shaping the guest experience, supporting day‑to‑day operations, mentoring a passionate team, and ensuring service excellence is consistently delivered. Working closely with the Venue Manager, you’ll help drive the venue’s performance, maintain luxury service standards, and support a highly engaged team culture.

Known for its refined cocktail program, private events, and memorable guest experiences, The Waiting Room is a standout in Perth's bar scene.  Its award-winning cocktail program and reputation for impeccable service have earned awards such as “Best Hotel Bar” and “Best Bar,” solidifying its status as a benchmark for luxury hospitality.

Key Responsibilities: 

• Providing excellent customer service 
• Ensuring guest satisfaction through time management and multi-tasking 
• Strong attention to detail through both service and menu knowledge
• Lead and guide team members, while sharing your knowledge to upskill team members
• Forecast ahead of large events and ensure stock, staff and venue is prepared
• Assisting with the scheduling and rostering of employees
• General stock ordering and stock take/stock control

About you

You’ll bring the following:

• Previous experience working within a Supervisory or Assistant Manager position within a hospitality environment
• Excellent time management
• Customer serviced focused with the want to learn and strive for excellence
• Bring a positive mindset and culture to your environment

Additional Information

To be successful, you’ll:

• Hold or willing to obtain a current Approved Managers License
• Full availability and able to work across a rotating roster of morning, daytime and evening shifts
• Have minimum 1-2 year previous leadership experience in a busy bar environment

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.