Account Specialist - Producer Relations - 13 month Contract - Remote Canada

OVERVIEW

Reporting to Senior Key Account Specialist, the Contract Account Specialist will act as a primary business contact between Producer partners and Circular Materials. This role focuses on supporting Producers as they file their Extended Producer Responsibility/individual producer reports in time for their reporting deadline. As an Account Specialist, you will serve as an ambassador for the organization, interacting with key stakeholders daily, facilitating timely and accurate producer reporting while providing high-quality service.

Our team supports Producers across the country, requiring staggered shift schedules to support accounts across multiple time zones. Full standard service coverage spans between 8:30 AM and 6:30 PM EST.

This is a contract position until the end of February 2027, salaried paid and requires residency in Canada. 

RESPONSIBILITIES

• Assist and support new and existing Producers with registration to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes.
• Build relationships with Producers by providing exemplary customer service, managing Producer communications via phone email and live chat, and continuously improving the Producer experience.
• Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.
• Ability to review submitted producer reports, analyze; interpret numerical data, and detect anomalies, to ensure reporting accuracy.

QUALIFICATIONS

Education

• Post secondary education/Bachelor’s degree, ideally in Business Administration or Customer Service Management.

• An equivalent combination of education, and account management experiences may be considered.

Experience

• 2+ years of progressive customer service and account management experience is required.
• Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.
• Advanced analytical and problem-solving skills while addressing large data sets.
• Experience in a call centre or in a similar office environment is an asset.

Knowledge/Competencies/Skills

• Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.

• Bilingualism is an asset for this role (professional level French and English).
• Detail oriented with analytical and problem-solving skills, including strong research capabilities and documentation skills.
• Interest in environmental issues and how businesses contribute to good environmental performance.
• Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment while consistently demonstrating strong teamwork and collaboration skills.
• Advanced Excel skills and comfortable learning new online tools.
• Working knowledge of SAP S4H is an asset.

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a Canadian home office environment.
• Varied shift start and end times are required.
• Overtime in peak reporting season.

PAY TRANSPARENCY 

Expected Compensation: 

• An annualized salary in the range of $55,000 to $63,000.
• The wage range listed complies with the Ontario Employment Standards Act and reflects a potential earnings range for this role.  The actual wage offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.   

Job Vacancy Reason 

• This position is a temporary replacement position of 13-months.

Artificial Intelligence 

• AI is not used during our hiring processes.  

Applicant and Interviewee Communication 

• We thank all applicants for their interest. However, only those under consideration will be contacted. 

• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview. 

Record Retention  

• Job posting records and associated application forms will be retained for at least three years.  

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:  

• 51% of Circular Materials employees identify as women. 

• 53% of Circular Materials employees identify as visible minorities. 

• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.  

• 95% of employees recommend Circular Materials as an inclusive workplace.   

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.  As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs.  We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond. 

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.