About Expedock
We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.
Who We Need
Looking for a gateway to an exciting role that's a far cry from your average desk job? Are you detailed-oriented, skilled in logistics, and itching to join a tech-driven venture? If so, you are the Freight Validator we've been looking for. We need your keen eyes and logistical prowess on our team. As our Freight Data Validator, you'll use our groundbreaking tech to handle more customers, meet greater challenges, and stretch your capabilities - all with a fraction of the effort.
Job Description
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Client Relationship Management: Serve as the primary point of contact for key clients, managing communications and ensuring satisfaction.
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Issue Resolution: Deal with minor customer issues, coordinating with internal teams to provide timely solutions and raising major issues to key members of the team.
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Customer Communication: Regularly update clients on the status of their shipments, ensuring transparency and timely information flow through email, phone, and online meetings.
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Team Collaboration: Work closely with sales, logistics, and operations teams to ensure seamless service and customer satisfaction.
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Proactive Problem Solving: Anticipate and address potential problems in the supply chain, offering solutions that align with client expectations and company policies.
Qualifications
- Experience working in freight forwarding, shipping line, or brokerage firms, either locally or internationally
- Familiar with shipping documents (BOLs, AWBs, PKLs, invoices, etc.)
- Detail-oriented with experience in data entry and data validation tasks
- Comfortable with modern software, technology, and computer systems
- Familiarity with Transport Management Systems (TMS), especially Cargowise or Magaya
- Graduate of Customs Administration or similar degree program
- Licensed customs broker
- Ability to effectively communicate ideas clearly and concisely in English, both in speaking and writing (C1)
- Client management experience is a plus
Remote Work Technical Requirements
Must be able to provide and support their own computer hardware, software, and internet. The minimum technical requirements for remote work at Expedock are the following:
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PC Hardware (Windows) with ≥ 8GB RAM
- Intel Core i5 6th gen or above
- AMD Ryzen 3 or above
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Internet Service
- Minimum speed of 25 mbps
- Uninterrupted internet connection is a requirement for this remote work position.
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Available HDD Space
- Microsoft Suite (Excel, Word, and Powerpoint)
Why Expedock
- Benefit from a competitive compensation package tailored to reflect your skills and experience.
- Become part of a diverse and dedicated team that foster a culture of excellence, autonomy and flexibility.
- Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.
- Thrive in a company that values your potential, offering rapid career progression and opportunities for personal and professional development.