Job Purpose

Achieves the function’s business development goals by directing supply chain activities and programs.  Ensures maximum efficiency and service to members while increasing sales revenue.

Essential Job Results

Achieves the function’s business development goals by directing supply chain activities and programs including product procurement, rate setting and vendor management.  May direct Tele-Sales, Sales Service, Electronic Commerce, and Support functions, focusing on value to members and increased sales revenue. 

Proficient in business supplier negotiation for product pricing, quality, and favorable contract terms.

Expertly represents BWH within industry as a knowledgeable, competitive procurement resource for our Members and can engage in supplier events comfortably and with industry background.

Motivates and develops staff by assessing strengths and weakness and providing appropriate developmental and training opportunities.  Implements successful hiring and retention practices. 

Delivers business results by building accountability and trust with Member Services team and membership.  Leverages relationships with sales and marketing staff and/or members or strategic partners.

Exhibits skill in conflict resolution of product sales that have become problematic; considering all parties responsibility, contractual agreements, and negotiates the resolution to attain a reasonable outcome.

Ensures supplier performance by developing and monitoring key performance indicators and overseeing contract negotiations.  Sources, approves and retains new suppliers.

Engages members and sales team through the creation, development, and execution of effective sales promotions.

Critically assesses policies, structure, and procedures.  Identifies opportunities for alternative approaches and continuous  improvement while maintaining a high level of customer service.

Meets financial objectives by overseeing and managing annual budget. 

Maintains quality service by establishing and following Company standards.

Experience/Education/Skills

• Minimum 8 years progressive, related purchasing, sales, customer service, or telemarketing experience including program development.
• Hospitality or travel industry experience preferred.
• Bachelors Degree in Business Administration, Marketing, Logistics or related field.
• Master of Business Administration preferred.
• Intermediate proficiency in Microsoft Office Suite.
• Strong negotiation and presentation skills.

Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

• Provides tactical direction on new products, processes or plans.
• Receives strategic direction.
• Attracts, retains, motivates and develops staff.
• Understands how the organization functions and maneuvers political situations.
• Conceptualizes inspired vision for program or assigned area.
• Anticipates future trends.
• Sound competition and industry knowledge.
• Professional know-how to meet technical standards.
• Persuades others to adopt concepts, methods or take desired actions.
• Resolves broadly defined problems by identifying root cause and offering creative solutions.

Work Environment:

• This role requires office-based work with occasional travel for meetings and stakeholder engagement, 15% to 20% of work time.
• You must reside in AZ and be able to work out of our Headquarters office three days per week.  HQ is located at: 6201 North 24th Parkway, Phoenix, AZ 85016.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

•    Medical/Dental/Vision

•    Vacation/Sick/Floating Holidays - accruals start

•    401K – company match and direct contribution

•    Employee discounts/Hotel discounts

•    Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the “Company”) maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.