Dedicated Consultant (FMLA/Leave of Absence Administration)

Job Title: Dedicated Consultant (FMLA/Leave of Absence Administration) 

Job Type: FT

Location:  #LI- Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, KS, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV  

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Dedicated Consultant performs the day-to-day tasks related to leave of absence and accommodation management for assigned clients, guides employees through the leave of absence process, and communicates with all stakeholders. The Dedicated Consultant reports to the Manager of FMLA Administration. 

What You’ll Do

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees. 
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system. 
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication. 
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies. 
• Maintain accurate records in the system for each leave of absence and accommodation case. 
• Communicate with employees about their eligibility for leave and wage replacement options. 
• Generate and send all required leave notices and paperwork within the designated timeframe. 
• Work closely with the employee to assist with timely return of required paperwork. 
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates. 
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction. 
• Help clients navigate complicated leave of absence cases and regulations. 
• Generate weekly and ad-hoc reports for clients and employees. 
• Other duties and special projects, as assigned. 
• Maintain quality work that exemplifies and promotes Flores’ core values.

Who You Are

• A graduate of a bachelor’s degree, preferably in Human Resources with 5 years of Human Resources experience with at least two years of experience working with day-to-day leave of absence, FMLA, state leave regulations, and ADA administration. 
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Able to use independent judgment and expertise to manage groups.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• Qualified candidates possess above average analytical and problem-solving skills. 
• An individual that understands the value of providing a high level of customer service.
• Able to perform this job successfully and grow into managing significant client relationships.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states  —AZ, CT, FL, GA, KS, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.  

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.