About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Could this be you?

The Broker Manager is responsible for driving individual Medicare attribution growth in partnership with assigned broker agencies and advisor distribution partners. As a key member of the market growth team, they collaborate with clinical and operations teams to develop and execute market-level growth strategies. This role requires close coordination with growth, marketing, local market leadership, and enterprise matrix partners to ensure successful outcomes.

Additionally, the Broker Manager supports Medicare Advantage (MA) attribution growth through the National Educate and Advise (E&A) call center, while leading local market execution of marketing and promotional campaigns on behalf of VillageMD. They are directly accountable for driving attribution growth with Select Local Broker Agencies and Advisors, aligning with VillageMD's value proposition and clinic-level growth strategy, as formulated and executed by the Director.

The Broker Manager will support the Director, MA Market Growth in developing local payor partnerships in coordination with local market leadership with whom they will identify and cultivate preferred local broker agencies and advisors aligning with markets, clinics and associated growth strategies and performance targets. To assure local market success, the Broker Manager is responsible for clinic-level readiness for AEP, OEP and Lockin/SEP for assigned geographies and clinics,  including alignment on growth objectives and roles and responsibilities, understanding of growth strategy, channel distribution partners and intimacy of relationship between clinic staff and assigned agencies and advisors. The scope of performance accountability is for designated geographies and clinics within the market and assigned broker agencies and advisors.

This role will report directly to Director, MA Market Growth with responsibility to local market leadership.

How you can make a difference 

• Understand national and market-level MA attribution objectives and strategy
• Accountable for achievement of personal MA Attribution growth objectives and execution of development of local market strategy in coordination with Director, MA Market Growth.
• Assist in curating select broker agency – advisor partners for clinic-specific assignment
• Facilitate the development of assigned broker agency – advisor growth strategy and tactical event and activity plans
• Document executable local agency – advisor and assigned clinic project and performance management plans.
• Responsible for timely and effective tactical execution of project management plans and achievement of incremental measurement of performance against Key Performance Indicators (KPI’s).
• Apply broker agency – advisor and clinic – level performance metrics and dashboards to drive broker agency and advisor performance on execution of plans to achieve individual growth objectives
• Manage Broker Engagement Coordinator performance on execution of clinic– level broker agency and advisor strategy and tactical activities and events throughout AEP, OEP and Lockin/SEP
• Apply strong leadership, training, analysis, problem-solving, teambuilding and coaching to optimize assigned broker agency and advisor performance
• Work within market operating budgets supporting growth objectives and rigorously adhere to VillageMD compliance and expense policies and procedures
• Advocate for VillageMD vision, mission and goals, supporting with strong understanding of VB PCP differentiation based on PCP centricity, 24/7patient access, pharmacist supported, team-based care Staywell model with proficiency in training and developmentand effectively facing out to payor and broker partners

Experience to drive change 

• Bachelor’s Degree highly preferred
• 3 + years in direct sales in health insurance, insurance broker or healthcare provider space with strong track record of measureable success
• Experience in working in high-performance, accountable cultures and developing teams
• Ability to inspire, train, and motivate broker agency -advisors and clinic team members to drive business results 
• Strong oral and written communication skills
• Ability to apply data and analytics skills to broker agency – advisor, clinic and personal performance
• Strong work ethic, uncompromising honesty and integrity 

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.