JOB DESCRIPTION
Job Title: Project Manager, Cruise & Ferry
Location: Remote, EMEA
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Company Overview:
Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.
Why Neuron?
- Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
- Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
- Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
- As an early-stage company, all Neuron employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
- Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
About the Role
Neuron is seeking a Project Manager to take charge of large complex B2B project implementation for Maritime customers. As the project manager and primary communication driver between Neuron and client project stakeholders, you will be responsible for significant projects with company-wide visibility/impact with large budgets and a sizable project team. In addition, you will lead the planning, design, implementation, and testing of complex projects that typically affect thousands of client users.
We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
What You'll Do
- The Project Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients.
- Leverage your industry experience and technical acumen to drive highly technical, cloud, and B2B software projects from concept through the build.
- Present design and technical solutions in collaboration with design and service delivery teams.
- Documenting software deployment progress and financial performance of projects.
- Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist.
- Work cross-functionally (typically with senior management) to offer alternate solutions and resolve more complex problems.
- Function as the primary driver of communication (including broad-based/complex communications) between Neuron and Client Project teams/stakeholders, including Engineering, Finance, Support & Leadership teams.
- Develop resource utilization and planning tools for project and portfolio management.
- Implement established program management processes, dashboards, templates, policies, and metrics.
- Lead timely resolution of key issues, decisions, escalations, and risks.
- Seek upfront allocation of resources required for the project from resource managers in Implementations and other Neuron teams.
- Help identify and fix processes and procedures that impede the smooth implementation of projects.
- Review, understand, and ensure the project team adheres to the client's agreements.
What You'll Need
- Bachelor's degree in engineering, science, business, or a related discipline.
- Minimum 8 years of increasingly responsible experience, with at least five (5) years of experience managing increasingly complex projects in an IT environment.
- Must have experience with PM tools, including MS Project, Project Online, and SharePoint
- Experience managing complex IT projects, preferably Enterprise, Networking, and Software deployments.
- Experience with IFE and Wireless IFE-related projects and program deployments.
- Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
- Ability to assist maritime client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
- Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
- Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
- Good judgment and the capacity to independently evaluate situations and identify the optimum action.
- The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
- Deals comfortably with senior management and can present and converse with people in positions of authority.
- Certification as a Project Manager is a plus.
- Experience with managing Go to Market Products is a plus.
What We'll Offer
- Connectivity and content engineering and business knowledge
- Opportunity to work in cross-functional teams
- Competitive salary
- Performance bonus
- 30 days paid time off + national holidays
- Pension
- Competitive health benefits that start on day one
Interested in learning more?
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Check out our website at www.getneuron.com.
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Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Neuron, to learn more about how Neuron is disrupting connectivity technologies in the cruise industry.
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Neuron has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Neuron to our customers in the cruise industry.
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We recently announced the availability of Neuron’s network APIs for the maritime industry. Check out the press release to learn more about how Neuron can help maritime solution providers improve onboard experiences, like emergency response.
Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@getneuron.com
Neuron is an Equal Opportunity Employer.
Employment opportunities at Neuron are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.