Job Description
This role will be responsible for building and maintaining strong customer relationships while providing expert technical support and training for the MiTek Component Manufacturer Software Suite. The Field Technical Representative acts as a consultant to the customer to improve customer productivity and overall business operations using the MiTek software. This role possesses a deep understanding of building component design principles and the ability to communicate effectively with clients to help them maximize the value of our software solutions.Job Responsibilities & Requirements
Develop and maintain strong relationships with existing and potential customers.
Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
Provide regular and consistent on-site technical support to clients, addressing issues related to software installation, functionality, and best practices.
Conduct training sessions and workshops to educate users on software features and applications, enhancing their overall experience.
Stay up-to-date with the latest MiTek software updates and features to effectively communicate benefits to clients.
Collaborate with the product development team to relay customer feedback and suggest improvements based on user experiences.
Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services.
Maintain accurate records of customer interactions, support requests, and training sessions.
Provide regular reports on customer feedback, challenges, and opportunities for improvement.
Qualifications
Associated Related Field required
1-2 Years of experience in troubleshooting, information technology, truss design, carpentry or framing required
2+ Years of experience in component manufacturing with responsibilities in one or more of the following areas - Production, component design, Software Support, or Machinery Support preferred
Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
Ability to read and understand prints and schematics
Able to use Microsoft Office Applications
Soft Skills
Strong critical thinking and problem solving skills to trouble shoot problems or come up with alternate solutions.
Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email, or in person.
Self starter who manages time effectively and takes ownership of issues with little supervision
Must possess the ability to collaborate effectively with several internal and external stakeholders
Additional Requirements
Valid drivers' license and proof of auto insurance required.
80% Regional Travel using company provided car or flights
Physical Demands
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.