Facilitator, Mobile Tour

Department: Interview Collection

Division: Programs

Location: Mobile Tour (on the road) and Remote

Travel Percentage:  75%

Reports To: Site Manager, Mobile Tour 

Term of Employment: 1 year

Employment Date: May 19, 2025 - May 22, 2026

Status: Full-time, Grant/Initiative-Funded, Non-Exempt, Union

Hourly Rate: $28.29/hour 


Deadline for Application: Wednesday, April 16, 2025, 12:00pm ET

THE ROLE

This is a grant-funded position. Renewal of the position is subject/dependent upon continued funding. If the grant is not renewed, the incumbent can apply for other roles within StoryCorps.

This position is a member of the StoryCorps Union and is subject to the terms and conditions outlined in our Collective Bargaining Agreement and subsequent MOU with CWA Local 1180.

Location requirement: This role is open to candidates located in the 48 contiguous states.

Facilitators are the “Corps” of StoryCorps. As the public face of the organization, Facilitators work to carry out our mission by creating a space for participants to feel welcome and comfortable while conducting their interviews with one another. Facilitators also ensure a high-quality audio recording and perform data-basing activities so that the interview can be preserved and is searchable in our digital interview archive – however, minimal prior technical expertise is required! StoryCorps provides Facilitators with training from experts in recording, both in-person and virtually, archiving, and audio production. Facilitators also support departmental outreach efforts to local radio stations and community partners to engage interview participants and ensure we are recording and representing the diversity of each local community. 

The MobileBooth is an Airstream trailer outfitted with a recording studio that travels the country year-round collecting stories. The Mobile Tour partners with local public radio stations for 4-6 week-long visits to towns and cities nationwide. Two Facilitators and one Site Manager staff the MobileBooth at each stop. Mobile Facilitators spend roughly 75 percent of their time on the road and 25 percent of their time working remotely

WHAT YOU’LL DO

On the road:

• Welcome participants and guide them through the interview process 
• Handle all technical aspects of the recording process and support virtual interviews, as needed
• Ensure the preservation of every interview by performing data entry and archival processing tasks 
• Interview solo participants
• Exhibit sensitivity to the special needs of all participants 
• Support StoryCorps’ special initiatives and diversity goals 
• Identify tape from interviews to be considered for national and local broadcast
• Solicit donations and enrollment in StoryCorps’ membership program from participants; accurately process and record transactions
• Keep the recording equipment, Airstream, and worksite well-maintained and clean
• Promote and participate in on-site StoryCorps-produced events and trainings 
• Conduct on-the-ground outreach to local communities, as needed
• Perform other duties to support the Mobile Tour, as assigned

Remotely:

• Support the Director and Manager of Community Partnerships with community outreach and logistical planning of the Mobile Tour
• Perform demographic research on upcoming Mobile tour stops and research community-based organizations
• Communicate with community partners as necessary
• Help ensure all interview participants are prepared for their recording experience
• Provide guidance and support to Mobile interns and/or Participant Relations Associate
• Take initiative and proactively problem-solve issues that arise, with direction from the Director and Manager of Community Partnerships
• Perform other duties to support the Mobile department, as assigned

ABOUT YOU

Required:

• You are fluent in English, both orally and in writing.
• You have a high school diploma or equivalency plus 3 years of professional experience, OR college degree plus 1 year of professional work experience.
• Working ‘on the road’ for up to 4 months at a time excites you.
• You’re able to work evening and weekend hours, while on the road.
• You have a valid driver’s license and you’re comfortable driving long distances.
• You are no stranger to providing excellent customer service to everyone.
• You know how to communicate effectively – whether that’s by email, phone or in person.
• You’re organized, have a keen attention to detail, and you’re able to multitask effectively.
• You have strong problem-solving skills
• You are flexible and adaptable to a growing, changing organization.
• You have cultural humility and an ability to work successfully with diverse groups of people.
• You love working closely with a team and feel comfortable with resolving conflict.
• You have a working knowledge of Microsoft Office (Word, Excel, PowerPoint) and web-mail (e.g. G-mail).
• You are comfortable with learning and working with new technical equipment (e.g., audio recording equipment, editing software, databases, digital cameras).

Preferred:

• You’ve worked in a nonprofit environment.
• You have at least one year of experience working with diverse communities in a volunteer or professional setting.
• You have experience conducting community outreach and engagement with Latino, Black/African American, Asian American, and/or LGBTQIA communities (strongly preferred).
• You have a familiarity with audio recording equipment.

Physical Requirements:

• Carrying/Lifting: While traveling, Facilitators bring 1-2 personal bags; they must be able to carry and lift the baggage (e.g., into the trunk of a car, into overhead bins on an airplane, etc.)
• Able to travel for long distances via airplane, train, and automobile. 
• Travel Percentage: 75%

ABOUT STORYCORPS

StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all — one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps interviews about their lives. We preserve and archive their recordings at the American Folklife Center at the Library of Congress, the largest single collection of human voices ever gathered, and share select stories with the public through StoryCorps’ podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling books. These powerful human stories reflect the vast range of American experiences, engender empathy and connection, and remind us how much more we have in common than what divides us. StoryCorps is especially committed to capturing and amplifying voices least heard in the media.

OUR COMMITMENT:

We seek to recruit and develop a staff whose diversity reflects the communities we serve, and strongly encourage applications from people of color, the LGBTQ+ community, and people of all ages, political beliefs, and cultures. StoryCorps records, shares, and preserves stories from across the country.

IN-OFFICE WORK:

Working at the StoryCorps office is optional except in certain circumstances, such as in-person training, if your position requires some in-office presence, or if your manager needs an in-person individual or team meeting, COVID guidelines permitting. For those who prefer to work in the office, that option remains.

COVID NOTICE:

All offers of employment requiring on-site/in-person work will be contingent on the candidate being Fully Vaccinated (at least two-weeks after last dose) prior to starting their new role. Reasonable accommodations can be discussed with HR personnel for individuals who cannot be vaccinated due to medical or religious reasons. Proof of vaccination status is required at the time of extending the offer.