You are equal parts best pal and air traffic controller.
The Support Manager’s primary responsibility is to ensure customer success through the smooth delivery of client support work with a commitment to quality, timeliness, and personable communication. More than a traffic controller, you will hold a collaborative view towards managing and anticipating client priorities and engaging the team to meet them. You’ll help scope and estimate tasks, leaning on other SMEs as appropriate, complete site audits, and have the ability to perform some content entry and site building tasks. Our true measurement of success is the value we create for our clients, and that means proactively advancing optimizations, catching bugs before they are reported, and otherwise offering strategic advice with a growth mindset that helps our client partners engage with their audiences, and change their corner of the world. This role reports to our Director of Projects.
This is a short term, remote, 3-month appointment at 30 hours/week.
Working With Us
People are at the ♥ of everything we do.
Kalamuna is driven by a civic spirit to help socially impactful institutions, nonprofits, and governments better communicate with constituents and do right by the people they serve. We bring digital communications to life for organizations as varied as Fair Trade USA, the American Foundation for the Blind, the Environmental Defence Fund, the Smithsonian, UC Berkeley, Stanford, and the Fine Arts Museums of San Francisco.
Kalamuna’s mission is to empower our clients with the research, strategy, design, and technology that will transform their organizations to better serve the needs of their audiences and communities. Kalamuna aligns itself in this manner to make each of our client’s missions our mission. We seek to be impactful, not only for our clients and partners but for the social good of our communities.
We’re committed to your excellence and continued development; we’re in this together. Kalamuna offers many benefits, including paid holidays, PTO, paid bereavement leave, parental leave, health insurance, long and short-term disability, a continued learning & travel stipend, an equipment fund, and retirement funds with 3% match. We offer flexibility in work hours and accommodations. When pandemic-free, we organize company-wide gatherings like team building workshops, conferencing, and additional fun.
We’re looking for individuals with a broad range of interests and experiences to be their authentic selves. Your story, your passion is what interests us most. Meet some of our team at https://youtu.be/K1rtt6oKGEs.
Commitment to Diversity
Kalamuna is committed to eradicating institutional discrimination and bias and to uplifting the lived experiences of all underrepresented communities.
As such, Kalamuna welcomes applications from all backgrounds, particularly from people of color; women; LGBTQ2S+ people; immigrants or refugees; people who are differently-abled; and people from low- or moderate-income backgrounds. Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status, veteran status, military obligations, marital status and policy party affiliation, or on any other basis that complies with applicable laws.
If you’re a recruiter or agency, please don’t contact us. No exceptions.