Business Systems Analyst, Learning Management
DoorDash USA
About the Team
As DoorDash’s largest core operating team, Customer Experience, is tasked with ensuring that when there are bumps in the last-mile there’s always someone there to make things right. Our team supports consumers, dashers, and restaurants who need our help and we have a network of thousands of agents answering questions and fixing issues. We are customer obsessed and strive to give each customer who contacts us the best possible experience.
About the Role
DoorDash is looking for a Business Systems Analyst, Learning Management who will help build and maintain our new LMS and L&D tech ecosystem in order to execute our learning strategy in a fast-paced environment. This role will drive continuous improvement opportunities in order to optimize & enhance agent learning programs, to ultimately ensure our global network of thousands of support agents are set up to successfully deliver on support experiences.
This role reports to DoorDash’s Director of People Technology.
You’re excited about this opportunity because you will…
- Help oversee the Lead day-to-day operations and maintenance of the LMS, including assigning and monitoring security permissions for LMS Administrators, and resolving trouble tickets. by collaborating with a team of learning and development professionals.
- Collaborate with a team of passionate LMS Administrators who are focused on executing daily deployment, reporting, and user maintenance responsibilities.
- Develop and maintain standardized documentation and SLAs on LMS operational processes and procedures to ensure a comprehensive LMS governance model.
- Communicate to stakeholders the status and project progress of all work related to training content management.
- Deliver functional and technical support for other LMS users and content creators. Utilize data to make informed recommendations on enhancements, while also providing analysis and reporting to stakeholders on learner performance and training effectiveness.
- Perform user-acceptance testing within LMS when new programs are developed. Create job aids and other support documents to support launch of new programs..
- Make recommendations for future improvements to content management, workflow processes, and user experience.
We’re excited about you because…
- You are passionate about learning software and administration
- You have 4+ years experience in LMS administration that includes creating learning paths, certifications and badging programs, ideally with multiple LMS systems
- You have 3+ years experience leading highly creative learning teams
- You are collaborative and know how to develop strong productive relationships both internally and with our external partners
- You know how to present complex information in a clear and concise manner with strong written, verbal, and visual communication skills
- You are highly analytical and data driven in your decision making process. You are comfortable pulling data from various sources, reading and analyzing data, doing analysis in excel or google sheets, and partnering with analytics partners for more complex analyses
- You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills
- You have an owner mentality: you're focused on quality, output driven, proactive, and always pushing yourself to do better
- You can think strategically and recommend solutions to complex problems while also executing many projects and priorities day-to-day
- Experience working with Salesforce, Asana, Lessonly, Articulate, Tableau
- You question the why behind your objectives, and surface areas of strategic misalignment
- You own a project / within your team; you set strategy and build an execution plan to achieve your objective with minimal oversight / guidance from your Manager
- You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.