Account Manager - Sleep & Respiratory Care

Job Title

Job Description

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The Account Manager for Sleep and Respiratory Care (SRC) will be responsible for maximising order intake, sales, prices realisation and customer satisfaction whilst developing and optimising the customer relationship in order to ensure the long term profitability in the defined number of accounts.

You will work within the SRC Sales team, working daily with marketing, operations and finance stakeholders to explode the business within your territory.

Within this team, you will have the opportunity to grow and progress within the direct sales team, or the wider Philips business, across a commercial, technical or managerial pathway.

This is a field based sales role which will be ideally suited to a candidate based in the Norfolk/ Cambridgeshire area.

Your responsibilities

• Accountable for maximising order intake, sales and price realisation at the assigned accounts within the territory
• Exceed area sales, and gross profit targets agreed with the Company
• Ensure continuity of the relationship with the accounts and operates at multiple levels in the accounts’ organisations, but also facilitate the executive level interfaces between company and the accounts
• Prepare the annual account plan in line with the regional strategy and execute at territory level
• Contribute to the development and implementation of local marketing strategies
• Responsible for filling the funnel management tool and systematically analysing win & loss deals, expectations, customer satisfaction, market, competition and trends
• Responsible for the sales forecast at the assigned accounts
• Take product responsibilities as directed
• Participate in relevant exhibitions or local events
• Assist in training other team members
• Lead the account teams, organise the necessary actions and make sure the required results are met in time
• Collaboration with channel partners where required
• Coordinate all internal necessary resources to obtain objectives and where necessary involves others where necessary
• Ensure quotations are completed and delivered within time limits
• Ensure that completed quotations  are based on a solution / configuration compliant to specifications validated by the Business, and it is properly reviewed by Operations for feasibility and accuracy prior to being issued
• Ensure any third party product included in the solution and not part of the catalogue is properly validated for compatibility / compliance of specifications
• Responsible for reporting customer feedback according to applicable quality Standard policy and follow up relevant assigned quality & regulatory training in a timely manner
• If and when required provide dedicated support to assigned accounts to ensure timely collection of Accounts Receivable
• Constantly extend the customer base
• Take on additional project responsibilities when requested
• Report back competitor activity and business opportunities
• Carry out ad hoc projects as required.

Your team

You will report into the Sales Leader for SRC and work alongside Account Managers for SRC within other regions.

This position will be field based, spending 80% of your time working across the Norfolk, with the remainder of your time working from home.

We are looking for

• Experience in a sales role in Healthcare and B2B environment ideally working with large contracts
• Experience working with the NHS in some capacity is essential
• Experience within respiratory care or sleep services
• A clinical background would be beneficial
• Preferably relevant technical or clinical experience
• Strong natural sales instinct
• Excellent communication skills.
• A drive to succeed and exceed the sales targets
• Valid driving licence

Please note this role will be require a full DBS check.

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive base salary plus a high sales incentive
• Access to private healthcare insurance
• Access to car or car allowance
• Holiday allowance of 25 days a year from the start (plus bank holidays)
• Learning and Development opportunities through our Philips University
• Family friendly policies which offer enhanced maternity and paternity schemes
• The Philips Employee Shop allows employees to buy Philips products at discounted prices

Please apply online – Good Luck! Recruitment process will include a CV review, Recruiter interview and MS Teams and finally face to face interview stage at our office in Farnborough.

About Philips

We are a health technology company.  We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. 

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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